Shipping & Returns
Shipping
Free Shipping
Orders of $50 or more are eligible for free standard shipping. For your convenience, we offer free shipping options via USPS Ground Advantage and UPS Ground. Select your preferred Free Shipping carrier at checkout.
Prepaid subscriptions qualify for free shipping if the per-delivery value is $50 or greater, otherwise shipping charges will be added to your subscription order.
Carrier & Speed Options
We ship via USPS or UPS, with a number of service options for you to choose from.
In-Store Pickup
We also offer free in-store pickup for eligible items at our Sedona Cafe. Please select "Local Pickup" as your shipping service at checkout. Your order confirmation email will include the expected day your order will be available for pick up, and a second email will be delivered when the order has been delivered to the cafe and is ready for pickup. Note: we deliver to our cafe twice a week, so pickup orders will not be available immediately.
Shipping from Manufacturer
When noted, some of our merchandise items may ship directly from the manufacturer. Please allow up to 14 days for delivery of these items.
Carbon Neutral Shipping
Shipping for every FreeForm Coffee order is carbon neutral. We purchase carbon offset credits for each shipment at no additional cost to you. Learn More.
Lost or Delayed Packages
From time to time, packages may be lost or delayed in transit. This is a frustrating fact of life for online retailers. In scenarios where packages do not arrive as expected, we do not have any additional information than what is listed on the carrier's tracking page, a link to which will be included in your order fulfillment email. If an order does not arrive within 21 business days, we will be happy to submit an insurance claim on your behalf. The insurance company may require a signed affidavit from you. If, after reviewing the shipment details, the insurance company deems the package lost or stolen, we will receive a full refund (including shipping) for the order, which will be refunded to you or used for a replacement order.
Damaged Packages
If your package arrives damaged, please retain all original packaging and send photos of the damaged package and contents to
Fulfillment Schedule
Our roastery is open Monday-Friday from 8am to 4pm. Our goal is to roast and dispatch all orders within 1-2 business days. Due to our production schedule, orders received after 5pm on Thursday may not ship until the following week.
Returns & Refunds
If you are dissatisfied with your coffee order, or received the wrong product, please reach out to us directly at hello@freeformcoffee.com or call the roastery at (928) 202-7916. While we do not accept coffee returns, we do want you to love your coffee and we will work with you to resolve your issue as best we can.
Unopened or unused merchandise in its original packaging may be returned within 30 days for a full refund. Email us to initiate a return. Please note: shipping expenses are not refundable. We cannot accept returns of used merchandise or items without their original packaging.
